Grandpa Richard's Thoughts

Are You a Numbers Person?

Have you seen the trailers for that new movie where the young man is a numbers whiz. He is working in retail and a customer asks him to work up some numbers on a group of purchases and the kid does it standing there, without a calculator. The couple look stunned when he is done, and he explains that he has this way with math. I forget what the movie is named!

Anyhow, while not as good as the character in the movie, I am quite good with basic arithmetic, even challenging cashiers at grocery stores. (Once they examine the tape output, I have won every time!!)

A cell phone salesman called me tonight to discuss renewal of my contract. I asked for some options over my current plan, and he read off some data. I concluded by suggesting that my current plan was $3 cheaper, and he suggested one of the new plans was cheaper. It then took me about 5 minutes to convince him of his error. I could hear his calculator being typed on, and all I used was my head. He barely acknowledged that I was correct, and he did not apologize for his insistence that he was correct.

Why am I telling you this crazy little story? Customer Service.

If you are an IM (internet marketer) then you are trying to sell something. If you sell something, then you will have customers. If you have customers, you need good customer service.

Don't be like the cell phone salesman.